Last updated: 14 October 2026
Welcome to The Real Taxi Mauritius. These Terms & Conditions govern the use of our website and the booking of our airport transfers, private taxi services, sightseeing tours, and excursions. By confirming a booking, you acknowledge and agree to the following terms.
The Real Taxi Mauritius provides transportation and travel-related services in Mauritius, including:
Certain excursions and activities may be provided by independent third-party operators.
All services are subject to availability and confirmation.
Customers may request a booking through our website, WhatsApp, telephone, or email.
To process a booking, we may request:
A booking is considered confirmed only after The Real Taxi Mauritius has accepted the reservation and communicated the agreed arrangements to the customer.
Submitting an enquiry or quotation request does not automatically guarantee availability.
All prices and quotations are provided in Mauritian Rupees (MUR), unless otherwise expressly agreed.
Prices may vary depending on:
The final price will be communicated before booking confirmation.
Payment arrangements will be communicated and agreed upon when confirming the booking.
A 50% advance payment is required to confirm tour and excursion bookings.
The remaining balance must be paid according to the arrangements agreed during the booking process.
Unless expressly included in the confirmed quotation, additional expenses such as attraction entrance fees, professional guides, boat activities, meals, and optional experiences are not included.
Any additional services requested during the journey may result in additional charges, which will be communicated where reasonably possible.
We understand that travel plans may change.
Cancellations made less than 24 hours before the scheduled pickup time are subject to a cancellation fee equivalent to 50% of the confirmed booking price.
Cancellations made less than 24 hours before the scheduled excursion are subject to a cancellation fee equivalent to 50% of the confirmed booking price.
Cancellation conditions for private taxi services and other transportation arrangements will be communicated when confirming the booking.
Cases involving medical emergencies, missed flights, or other exceptional circumstances may be reviewed individually.
Any refund or adjustment will depend on the circumstances, applicable supplier conditions, and legal requirements.
Where a cancellation fee applies, any amount already paid may be applied towards that fee. Any remaining refundable amount will be handled according to the confirmed booking terms.
Customers must provide accurate flight information when booking an airport transfer.
If a flight is delayed, customers should inform The Real Taxi Mauritius as soon as reasonably possible.
We will make reasonable efforts to adjust pickup arrangements based on the updated arrival time and driver availability.
Customers are encouraged to contact their driver through WhatsApp after collecting their luggage.
The exact airport meeting point and pickup instructions will be communicated during booking confirmation.
Significant changes to arrival times may require alternative arrangements, subject to availability.
Customers may request changes to their booking, including:
Changes are subject to availability and may affect the original quotation.
Customers should notify us of any requested changes as early as possible.
Customers are responsible for:
The Real Taxi Mauritius reserves the right to refuse or discontinue a service where a passenger's behaviour creates a genuine safety risk or involves unlawful conduct, subject to applicable law.
Vehicles are assigned based on the confirmed number of passengers, luggage requirements, and availability.
Customers must inform us in advance of large suitcases, golf bags, oversized luggage, or other special transportation requirements.
Vehicle capacity is subject to passenger safety and available luggage space.
Child seats may be arranged upon advance request, subject to availability.
Customers should provide the child's age and any relevant seating requirements when making their enquiry.
Tour itineraries and estimated durations are provided for general guidance.
Actual schedules may vary depending on:
Some activities, including mountain hikes and certain excursions, require professional guides or specialist operators.
Customers must follow the safety instructions and participation requirements of the relevant activity providers.
Boat excursions, water activities, and certain outdoor experiences are subject to weather and safety conditions.
The Real Taxi Mauritius and its partners may modify, postpone, or cancel an activity where conditions make it unsafe or impractical.
Where an excursion is cancelled by a third-party operator due to unsafe weather or sea conditions, rescheduling and refund arrangements will be handled in accordance with the operator's applicable policies and the customer's legal rights.
We will communicate available alternatives where reasonably possible.
While we make reasonable efforts to provide punctual and reliable transportation, travel times may be affected by circumstances beyond our reasonable control, including:
Where a disruption occurs, we will make reasonable efforts to inform affected customers and arrange an appropriate alternative where possible.
The Real Taxi Mauritius is committed to providing professional services with reasonable care and skill.
However, we are not responsible for losses or disruptions caused solely by circumstances beyond our reasonable control, except where responsibility cannot lawfully be excluded.
Third-party activity providers are responsible for the services they independently operate, subject to applicable law and the circumstances of each booking.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or restricted under Mauritian law.
Personal information collected during enquiries and bookings is handled in accordance with our Privacy Policy and applicable data protection requirements.
Please refer to our Privacy Policy for more information.
The information, images, descriptions, and materials published on this website are provided for general information purposes.
We make reasonable efforts to keep information accurate and updated. However, service details, availability, and prices may change.
Photographs are illustrative unless expressly stated otherwise.
Website content may not be reproduced or commercially reused without permission from the relevant rights holder.
These Terms & Conditions are governed by the laws of the Republic of Mauritius.
Any dispute arising from our services will be handled in accordance with applicable Mauritian law and the jurisdiction of the competent courts, subject to any mandatory consumer protection rights.
The Real Taxi Mauritius may update these Terms & Conditions to reflect changes in our services, business practices, or applicable legal requirements.
Updated terms will be published on this website with a revised "Last Updated" date.
The terms applicable to a confirmed booking will not be changed retrospectively without an appropriate legal or contractual basis.
For booking enquiries, cancellations, or questions about these Terms & Conditions, please contact:
The Real Taxi Mauritius
Location: Beau Champ, Mauritius
Phone / WhatsApp: +230 5257 1114
Email: vkcmru@gmail.com
