Privacy Policy

When you contact us, submit an enquiry, or book a service, we may collect the following information:

• Full name
• Email address
• Phone number and WhatsApp contact details
• Pickup and drop-off locations
• Travel dates and times
• Flight details, where applicable
• Number of passengers
• Luggage details and child seat requirements
• Selected tours or excursions
• Booking and payment information
• Any additional information you voluntarily provide

We may also collect limited technical information, such as your IP address, browser type, and website usage information, where enabled through our website hosting or analytics services.

We use your personal information to:

• Respond to enquiries and quotation requests
• Process and confirm bookings
• Arrange airport transfers, private taxi services, tours, and excursions
• Communicate booking details and updates
• Coordinate transportation with drivers and relevant service providers
• Process payments and maintain booking records
• Provide customer support
• Improve our website and services
• Comply with applicable legal obligations

We do not sell your personal information to third parties.

We may share relevant personal information with trusted parties when necessary to provide our services, including:

• Drivers and transportation partners
• Tour operators and excursion providers
• Payment service providers
• Website hosting and technical service providers
• Public authorities when required by law

We only share information reasonably necessary for the relevant purpose.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for booking administration, customer service, legitimate business purposes, and applicable legal obligations.

Our website may use cookies or similar technologies to support website functionality, improve user experience, and understand website performance.

If optional analytics or marketing cookies are used, we will provide appropriate information and obtain consent where required by applicable law.

You can manage cookies through your browser settings or any cookie preference controls provided on our website.

Our website may contain links to third-party platforms, including WhatsApp, Google Maps, Google Reviews, and Tripadvisor.

These platforms operate under their own privacy policies. The Real Taxi Mauritius is not responsible for the privacy practices of third-party websites.

Subject to applicable law, including the Mauritius Data Protection Act 2017, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in applicable circumstances
• Object to or request restriction of certain processing activities
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

You may also have the right to lodge a complaint with the Mauritius Data Protection Office.

Some third-party technology or communication providers we use may process or store information outside Mauritius.

Where applicable, we take reasonable steps to ensure that such transfers comply with relevant data protection requirements.

Our services may be booked for families travelling with children. We request that bookings involving minors be arranged by a parent, guardian, or responsible adult.

We do not knowingly collect personal information directly from children for independent bookings.

We may update this Privacy Policy to reflect changes in our services, website practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: